CuzFit Support

CuzFit is an invitation-only family service. The family organizer provides account and technical support directly.

Get help

Send a direct message to CuzFit_bot in Telegram and include a short description of the issue. Do not send passwords, Apple ID credentials, API keys, or other secrets.

Common fixes

Health data is not updating

1. Open CuzFit and go to Settings.
2. Confirm the app shows a recent successful sync.
3. Open iPhone Settings → Health → Data Access & Devices → CuzFit and confirm the desired read permissions are enabled.
4. Return to CuzFit and retry the sync.

Pairing or sign-in does not work

Ask the family organizer for a fresh pairing code. Pairing codes are temporary and should not be shared with anyone else.

Coaching does not respond

Confirm the iPhone has an internet connection, wait briefly, and try again. If the issue continues, message CuzFit_bot with the approximate time of the attempt.

Delete an account

In CuzFit, open Settings → Delete My Account and Data and follow both confirmation steps. This permanently removes the CuzFit account and associated server data. Apple Health data remains in Apple Health and is controlled by the user.

Safety

CuzFit offers general fitness guidance, not medical advice. Stop exercising and seek appropriate medical help if you experience concerning symptoms. For an emergency, contact local emergency services.